Customer Onboarding Executive - Voi...

The Sleep Company is looking for a Customer Onboarding Executive - Voi... to join its team in Airoli, Mumbai. 30 candidates will be hired for this role. Freshers can apply. You can earn up to ₹25,000/month.

Employer’s description

Role - Crm Customer Support Executiveinterview - Monday To Saturday | Time: 11:00 Am 5:00 Pmroles And Responsibility* Manage Escalated Customer Queries Through Email And Phone With Empathy And Efficiency.* Conduct In-Depth Issue Analysis And Collaborate With Cross-Functional Teams For Resolution.* Ensure Timely Responses And Maintain Sla. Type : Domestic, Outbound, Inbound | Languages : English

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Compensation

You will be paid ₹18,000 – ₹25,000 per month.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound and Outbound
• Good English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: English
• You are patient and customer-first

Job at a glance

• Location: Airoli, Mumbai, Maharashtra
• Work type: Office-based
• Working hours: 9:30 AM - 6:30 PM | Rotational Week Off
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30

Apply today and take the next step in your career with The Sleep Company.