Quality Analyst

Thomas Cook wants to bring on a Quality Analyst for its Fort, Mumbai team. Salary is up to ₹25,000/month.

In the employer’s words

1. Listen To Calls And Review Emails/Chats For Quality Checks.2. Evaluate Agent Performance Based On Company Guidelines.3. Provide Feedback And Coaching To Improve Performance.4. Prepare Quality Reports And Share With Management.5. Identify Process Gaps And Suggest Improvements.6. Ensure Compliance With Client And Company Standards. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹23,000 – ₹25,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Handle data entry and maintain accurate records.
• Manage files, documents and office correspondence
• Greet visitors and manage front-desk calls
• Prepare reports and letters in MS Word and Excel
• You'll schedule meetings and support senior staff with admin tasks.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Comfortable with MS Office, Email etiquette, Typing, Data entry
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone dependable and detail-oriented

Quick facts

• Location: Fort, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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