Quality Analyst

Thomas Cook is looking for a Quality Analyst to join its team in Fort, Mumbai. Salary is up to ₹35,000/month.

Note from the employer

1. Listen To Calls And Review Emails/Chats For Quality Checks.2. Evaluate Agent Performance Based On Company Guidelines.3. Provide Feedback And Coaching To Improve Performance.4. Prepare Quality Reports And Share With Management.5. Identify Process Gaps And Suggest Improvements.6. Ensure Compliance With Client And Company Standards. 1 - 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹28,000 – ₹35,000 per month.

Day-to-day work

• You will follow company processes and safety guidelines.
• Raise issues early and suggest practical fixes
• Keep simple daily records of your work
• Maintain a professional attitude with customers and colleagues
• Coordinate with your supervisor and team members
• Complete assigned tasks accurately and on time.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Problem solving, Time management, Basic computer use, Teamwork
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone well organised and eager to learn

Job details

• Work location: Fort, Mumbai, Maharashtra
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Thomas Cook reviews applications regularly.