Team Leader

Thomas cook has an opening for a Team Leader based in Fort, Mumbai. 2 candidates will be hired for this role. You can earn up to ₹50,000/month.

Employer’s description

Lead And Manage A Team Of Travel Sales Executives To Achieve Sales Targets. Handle Customer Inquiries, Support The Team In Closing Sales, Monitor Performance, Train Team Members, And Ensure Excellent Customer Service. Coordinate With Operations And Vendors To Provide A Smooth Travel Experience. More Than 2 Years Experience Compulsory. | Type : International, Domestic, Sales, Outbound | Languages : English

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.

Requirements

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, International, Outbound, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: International, Domestic, Sales, Outbound
• Languages: English
• Someone patient and polite

What you get

The salary for this role is ₹45,000 – ₹50,000 per month.

Position details

• Work location: Fort, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2

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