Custromer Sales Executive

A new Custromer Sales Executive role is open at Thomascook Ltd, Lower Parel East, Mumbai. There are 20 open positions. The pay goes up to ₹25,000/month.

Employer’s description

Outbound Calls For Holiday Package Sales Handle Inbound Calls Answer Queries On Destinations, Tours & Bookings Upsell / Promote Upgraded Packages & Add-On Services Coordinate & Confirm Bookings (Flights, Hotels, Activities). 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales, International, Domestic | Languages : English

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Inbound, International, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales, International, Domestic
• Languages: English
• You are patient and customer-first

What you will do

Here is what a typical day looks like:

• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.

Salary

The salary for this role is ₹24,000 – ₹25,000 per month.

Job at a glance

• Work location: Lower Parel East, Mumbai, Maharashtra
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20

If this job suits you, apply now — shortlisted candidates will be contacted by Thomascook Ltd.