Email Support Executive

Start your next role as an Email Support Executive with TNT business services in Andheri East, Mumbai. You can earn up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• A calm under pressure, polite attitude

What the job involves

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.

Compensation

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Job at a glance

• Location: Andheri East, Mumbai, Maharashtra
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10 AM - 7 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — TNT business services reviews applications regularly.