Email Support Executive

A new Email Support Executive role is open at TNT business services private Limited, Andheri East, Mumbai. You can earn up to ₹22,000/month. There are 20 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.

What you get

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• You are patient and customer-first

Job at a glance

• Location: Andheri East, Mumbai, Maharashtra
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Work mode: On-site
• Shift: 10 AM - 7 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — TNT business services private Limited reviews applications regularly.