Backend Executive

Start your next role as a Backend Executive with Total Reqcoll in Mira Road, Mumbai. The team is filling 5 vacancies. Salary is up to ₹18,000/month.

Employer’s description

Proficiency In Ms Word, Ms Excel & Powerpoint (Ppt) Knowledge Of Empanelment Process Basic Understanding Of Agreement Documentation Knowledge Of Tender Process Good Communication And Documentation Skills Ability To Prepare Reports, Presentations, And Maintain Records.

Candidate profile

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Skills: Active listening, Complaint handling, Hindi and English, Verbal communication
• Basic English
• Freshers can apply
• You are customer-first and polite

Compensation

The salary for this role is ₹12,000 – ₹18,000 per month.

Your responsibilities

• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Job details

• Job location: Mira Road, Mumbai, Maharashtra
• Openings: 5
• Work mode: Office-based
• Job type: Full time
• Timings: 10:30 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Total Reqcoll reviews applications regularly.