Customer Service - Banking Process

Treesa Joseph Fernandez (Global Services) has an opening for a Customer Service - Banking Process based in Thane, Mumbai. Salary is up to ₹26,000/month. There are 4 open positions.

Note from the employer

Hsbc Hiring For Customer Service (Credit Cards + Cross Selling) At Thane. Batch Date: 22 May 2026. Male Graduates With 6+ Months Bpo Inbound Voice Exp. Excellent Comms, Cibil 650+ Or 0, No Loan Defaults. Day Shift Rotational, 2 Offs. Salary: 26K Inhand / 32K Ctc. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic, Mutual Funds | Languages : English | Preferred Experience In : Real Estate

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with Domestic, English, Inbound, Mutual Funds, Real Estate
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic, Mutual Funds
• Languages: English
• Preferred Experience In: Real Estate
• A customer-first, calm under pressure attitude

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Salary: ₹18,000 – ₹26,000 per month, based on skills and experience.

Job at a glance

• Location: Thane, Mumbai, Maharashtra
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 4
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Treesa Joseph Fernandez (Global Services) reviews applications regularly.