Phone Banking Officer

Treesa Joseph Fernandez (Global Services) has an opening for a Phone Banking Officer based in Navi Mumbai, Mumbai. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

Note from the employer

On Payroll Banking Product And Corporate Background At Sales Department. Type : Outbound, Mutual Funds | Marketing | Languages : English, Hindi

Pay and perks

Compensation: ₹16,000 – ₹25,000 per month.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English, Hindi, Marketing, Mutual Funds, Outbound
• Good English
• Freshers can apply
• Type: Outbound, Mutual Funds
• Marketing
• Languages: English, Hindi
• Someone calm under pressure and polite

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Navi Mumbai, Mumbai, Maharashtra
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 30

Interested? Apply now on BetterJobs with your resume — Treesa Joseph Fernandez (Global Services) reviews applications regularly.