Customer Care Executive

Triple Play Interactive Network Pvt Ltd has an opening for a Customer Care Executive based in DLF Phase 4 - Gurgaon, Delhi. The team is filling 4 vacancies. The pay goes up to ₹23,000/month.

Note from the employer

A Contact Center Is An Organizations Business Division That Handles Customer Queries And Interactions. It Manages Inbound And Outbound Services Over Multiple Communication Channels. This Includes Telephone, Live Chat, Email, Messaging Apps, Social Media, Etc. Like Call Centers, Contact Centers Can Be An Internal Department With An In-House Team Or. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

What you get

You will be paid ₹15,000 – ₹23,000 per month.

Roles and responsibilities

In this role, you will:

• Handle inbound and outbound customer calls, chats or emails
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

What we are looking for

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English, Hindi, Inbound and Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• A patient, calm under pressure attitude

Quick facts

• Job location: DLF Phase 4 - Gurgaon, Delhi, Delhi
• Work mode: Work from office
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Triple Play Interactive Network Pvt Ltd reviews applications regularly.