Customer Care Executive

Looking for a Customer Care Executive role in Jayanagar, Bengaluru? Truce Titanium Taurus is hiring now. You can earn up to ₹25,000/month. 15 candidates will be hired for this role.

Employer’s description

Key Responsibilities: Customer Onboarding: Assist In The Smooth Onboarding Process Of New Subscription Members, Ensuring They Understand The Value Proposition And Features Of Their Chosen Subscription. Renewals: Secure Timely Renewals By Working Closely With Customers To Demonstrate The Ongoing Value Of Our Subscription Services. Customer Engagement: Proactively Reach Out To Customers Via Calls And Other Communication Channels To Understand Their Needs, Address Their Concerns, And Build A Rapport That Reinforces Their Loyalty To Our Brand. Proactive Upselling: Identify Opportunities For Upselling And Cross-Selling Additional Services Or Products To Increase Average Revenue Per Customer, Tailoring Recommendations Based On Customer Needs And Preferences. Languages : English, Kannada, English, Kannada

What you will do

As a Customer Care Executive, your work will include:

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Salary and benefits

You will be paid ₹18,000 – ₹25,000 per month.

Who can apply

• Open to freshers
• Graduate or equivalent
• Skills: English, Kannada
• Basic English
• Freshers can apply
• Languages: English, Kannada, English, Kannada
• A patient, calm under pressure attitude

Job details

• Job location: Jayanagar, Bengaluru, Karnataka
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Vacancies: 15
• Work type: Work from office
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Ready to start? Upload your resume and apply to Truce Titanium Taurus today.