Home Loan Executive

A new Home Loan Executive role is open at True World(Mahavir Toshniwal), Mulund West, Mumbai. There are 5 open positions. The pay goes up to ₹25,000/month.

In the employer’s words

Key Responsibilities: Calling & Lead Handling:Make Outbound Calls To Potential Customers For Home Loan Productsexplain Loan Features, Interest Rates, Eligibility, And Benefitsfollow Up With Interested Leads And Convert Them Into Applicationsmaintain Daily Call Records And Update Crm Systems Documentation & Processing:Guide Customers On Required Documents For Home Loan Applicationscollect, Verify, And Organize Customer Documents (Kyc, Income Proof, Property Papers, Etc.)Coordinate With Banks/Nbfcs For Loan Processingensure Timely Submission And Completion Of Files Customer Coordination:Assist Customers Throughout The Loan Processresolve Queries Related To Loan Status And Documentationmaintain Strong Customer Relationships For Referrals. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Complaint handling, Active listening, Hindi and English and Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and customer-first

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets

What you get

The salary for this role is ₹18,000 – ₹25,000 per month.

Position details

• Job location: Mulund West, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Employment type: Full time
• Vacancies: 5
• Timings: 09:30 am - 6:30pm | Monday to Saturday

Apply today and take the next step in your career with True World(Mahavir Toshniwal).