Customer Care Manager

Looking for a Customer Care Manager role in Muj Mahuda, Vadodara? TruTask Finconsulting Pvt Ltd is hiring now. Salary is up to ₹25,000/month.

Employer’s description

Ensure High Levels Of Customer Satisfaction In Sales, Complaint Resolution, Analyze Customer Feedback And Implement Process Improvements. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: English, Gujarati, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• You are polite and customer-first

Salary and benefits

You will be paid ₹22,000 – ₹25,000 per month.

Your responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Job at a glance

• Work location: Muj Mahuda, Vadodara, Gujarat
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Apply today and take the next step in your career with TruTask Finconsulting Pvt Ltd.