Email Support Executive

Join Twiite Business as an Email Support Executive in Thane, Mumbai. The pay goes up to ₹25,000/month. There are 5 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

What the job involves

• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.

Pay and perks

Compensation: ₹20,000 – ₹25,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: Typing speed, Hindi and English, CRM tools, Verbal communication
• Good English
• 1 - 2 Years Experience Compulsory.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Openings: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Twiite Business today.