International Voice Process Agent

Twiite Business is looking for an International Voice Process Agent to join its team in Thane, Mumbai. The team is filling 5 vacancies. You can earn up to ₹25,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory.

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: Hindi and English, CRM tools, Active listening, Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Openings: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Twiite Business reviews applications regularly.