Telecalling Executive

Start your next role as a Telecalling Executive with Twiite Business in Ghansoli, Mumbai. 5 candidates will be hired for this role. You can earn up to ₹23,000/month.

Employer’s description

A Bpo Telecaller Handles Inbound And Outbound Customer Calls, Provides Support, Resolves Queries, And Promotes Company Products/Services. The Role Requires Strong Communication Skills, Customer Handling Ability, And Basic Computer Knowledge. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

What you get

You will be paid ₹18,000 – ₹23,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, Complaint handling and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, patient attitude

Job details

• Location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: On-site
• Openings: 5
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Twiite Business.