Email Support Executive

Join Udyama Tele Solution And Services Private as an Email Support Executive in Ghansoli, Mumbai. 30 candidates will be hired for this role. Salary is up to ₹18,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Marathi, Hindi, English

Salary and benefits

You will be paid ₹15,000 – ₹18,000 per month.

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound, Marathi, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Marathi, Hindi, English
• You are polite and customer-first

Position details

• Location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Udyama Tele Solution And Services Private reviews applications regularly.