Field Officer

Unisec Management Services Private Limited wants to bring on a Field Officer for its Thane, Mumbai team. 3 candidates will be hired for this role. You can earn up to ₹35,000/month.

Note from the employer

Led Teams To Achieve Operational Targets And Maintain Quality Standards. Managed Workflows, Assigned Tasks, And Improved Team Productivity.Monitored Performance Metrics And Implemented Process Improvements.Handled Recruitment Activities For Manpower Shortages And New Joiners Onboarding. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Day-to-day work

• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• You'll handle inbound and outbound customer calls, chats or emails.

What you get

The salary for this role is ₹25,000 – ₹35,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A customer-first, polite attitude

Job details

• Location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 3
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Unisec Management Services Private Limited today.