Chat Support Representative

United Healthcare is looking for a Chat Support Representative to join its team in Janak Puri, Delhi. No experience? You can still apply. Salary is up to ₹15,000/month. There are 2 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What you get

Compensation: ₹10,000 – ₹15,000 per month.

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Verbal communication, CRM tools, Hindi and English
• Female Only
• Basic English
• Freshers can apply
• You are polite and patient

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Janak Puri, Delhi, Delhi
• Openings: 2
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to United Healthcare today.