Operation Manager

Join Unity Automation Services Pvt. Ltd as an Operation Manager in Thane West, Mumbai. Salary is up to ₹45,000/month. The team is filling 2 vacancies.

Note from the employer

Service Operations Managementplan, Organize, And Oversee Preventive And Corrective Maintenance Activities.Manage Day-To-Day Field Service Operations To Ensure Timely Response And Closure Of Service Calls.Monitor Service Performance Against Contractual Service Level Agreements (Slas).Ensure Proper Allocation Of Manpower, Tools, Spares, Etc. More Than 2 Years Experience Compulsory.

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Active listening, Verbal communication, Complaint handling, Hindi and English
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone polite and patient

Pay and perks

You will be paid ₹30,000 – ₹45,000 per month.

Your responsibilities

As an Operation Manager, your work will include:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Job details

• Work location: Thane West, Mumbai, Maharashtra
• Job type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Unity Automation Services Pvt. Ltd reviews applications regularly.