Customer Care Executive

A new Customer Care Executive role is open at Urban Culture, Sector 18 - Gurgaon, Delhi. There are 30 open positions. Great for first-time job seekers. The pay goes up to ₹25,000/month.

Employer’s description

Lob = Phone Pe - Cxwork Mode = Work From Officeprocess = Domestic Processposition = Customer Success Associateheadcount 80 Profilesinterview Mode = Hr Round; Ops Round;Versant; Client Roundposition = Customer Support Executiveskillset = Excellent Coms In English/Hindi (Verbal And Written Communication Skills)Qualification = Graduation Manda. Type : Inbound, Outbound, Domestic, Sales, International | Marketing | Languages : English

Pay and perks

You will be paid ₹20,000 – ₹25,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Inbound, International, Marketing, Outbound and Sales
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic, Sales, International
• Marketing
• Languages: English
• A patient, calm under pressure attitude

What you will do

• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.

Quick facts

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Work mode: On-site
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Urban Culture reviews applications regularly.