International Voice Process Agent

Looking for an International Voice Process Agent role in Thane, Mumbai? Us Solution is hiring now. You can earn up to ₹25,000/month. 30 candidates will be hired for this role. Great for first-time job seekers.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : International, Inbound, Outbound, Domestic, Sales | Languages : English

Pay and perks

The salary for this role is ₹15,000 – ₹25,000 per month.

Candidate profile

• Freshers are welcome to apply
• Education: Below 10th
• Comfortable with Domestic, English, Inbound, International, Outbound, Sales
• Basic English
• Freshers can apply
• Type: International, Inbound, Outbound, Domestic, Sales
• Languages: English

What you will do

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job details

• Job location: Thane, Mumbai, Maharashtra
• Work mode: Office-based
• Job type: Full time
• Openings: 30
• Shift: 7:30 PM - 4:30 AM | Monday to Friday
• Interview: 11:00 AM - 9:30 PM | Monday to Friday

Apply today and take the next step in your career with Us Solution.