Customer Care Executive

Value Plus Retail Private Limited (M/S Value Plus Retail Private Limited) wants to bring on a Customer Care Executive for its Sector 63 - Noida, Delhi team. The pay goes up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Typing speed, CRM tools, Complaint handling and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A calm under pressure, customer-first attitude

Compensation

You will be paid ₹14,000 – ₹18,000 per month.

Key responsibilities

As a Customer Care Executive, your work will include:

• You'll resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.

Quick facts

• Job location: Sector 63 - Noida, Delhi, Delhi
• Work mode: Office-based
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Openings: 1

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