Crm-Collection Specialist

Varna Grafics wants to bring on a Crm-Collection Specialist for its Mulund West, Mumbai team. Salary is up to ₹20,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges. Lead Debt Recovery, Cash Flow Management, And Billing Dispute Resolution. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone customer-first and calm under pressure

Pay and perks

Salary: ₹16,000 – ₹20,000 per month, based on skills and experience.

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job details

• Location: Mulund West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Varna Grafics.