Crm - Collection Specialist

Join Varna Grafics as a Crm - Collection Specialist in Mulund West, Mumbai. You can earn up to ₹22,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Marathi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are calm under pressure and patient

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system.

Pay and perks

Compensation: ₹16,000 – ₹22,000 per month.

Job at a glance

• Location: Mulund West, Mumbai, Maharashtra
• Employment type: Full time
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Varna Grafics today.