Customer Complaint Executive

Vashi Integrated Solutions Limited wants to bring on a Customer Complaint Executive for its Bhiwandi, Mumbai team. You can earn up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Roles and responsibilities

As a Customer Complaint Executive, your work will include:

• You will follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.

Salary

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Hindi, Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• You are polite and patient

Position details

• Location: Bhiwandi, Mumbai, Maharashtra
• Work mode: On-site
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday (Alternate
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

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