Telecaller

Vedant Developers has an opening for a Telecaller based in Thane, Mumbai. You can earn up to ₹15,000/month. Freshers can apply.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• You will escalate complex cases to the right team within the SLA.
• You will handle inbound and outbound customer calls, chats or emails.
• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Who can apply

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Comfortable with CRM tools, Typing speed, Verbal communication, Complaint handling
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Salary and benefits

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job details

• Job location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Vedant Developers.