Customer Support Team Leader

Join Vibatel Solutions Private Limited as a Customer Support Team Leader in Lal Bazar, Hyderabad. There are 10 open positions. Salary is up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English and Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

Quick facts

• Job location: Lal Bazar, Hyderabad, Telangana
• Employment type: Full time
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:45 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 10

Interested? Apply now on BetterJobs with your resume — Vibatel Solutions Private Limited reviews applications regularly.