Customer Care Executive

Vijay Home Services wants to bring on a Customer Care Executive for its Mahadevapura, Bengaluru team. 8 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Inbound

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with Inbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Someone customer-first and patient

What the job involves

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Pay and perks

You will be paid ₹18,000 – ₹20,000 per month.

Job at a glance

• Work location: Mahadevapura, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 8

Apply today and take the next step in your career with Vijay Home Services.