Customer Care Executive

Vijay Kumar (Krishna Enterprises) is hiring a Customer Care Executive in Sector 18 - Gurgaon, Delhi. Salary is up to ₹25,000/month. There are 12 open positions. Freshers can apply.

Employer’s description

Handling Inquiries And Complaints:Answer Customer Questions And Resolve Complaints Quickly Via Phone, Email, Or Chat.Maintain A Calm And Empathetic Tone During Difficult Interactions.Providing Product And Service Guidance:Explain Product Features, Instructions, And Policies Clearly To Users.Help Customers Make The Best Use Of The Companys Offering. Languages : English

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• Someone polite and customer-first

Day-to-day work

• Log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 12
• Job type: Full time

Ready to start? Upload your resume and apply to Vijay Kumar (Krishna Enterprises) today.