Service Manager

A new Service Manager role is open at Vijay Sales (India) Private Limited, Jogeshwari, Mumbai. The pay goes up to ₹70,000/month. The team is filling 2 vacancies.

Note from the employer

Encouraging & Training The Team To Identify And Assess Guest Needs To Achieve Satisfaction.Keep Track Of Records Of Guest Interactions And Transactions, Recording Details Of Inquiries, Complaints, And Comments, As Well As Actions Taken.Analyzing Service Parameters, Team Voice Audits And Working Towards Improving Them.Making Reports On Se. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Marketing | Languages : Marathi, Hindi, English

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, Inbound, Marathi, Marketing and Outbound
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Marketing
• Languages: Marathi, Hindi, English
• You are patient and calm under pressure

What you will do

Here is what a typical day looks like:

• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Compensation

Compensation: ₹50,000 – ₹70,000 per month.

Job at a glance

• Job location: Jogeshwari, Mumbai, Maharashtra
• Vacancies: 2
• Work mode: On-site
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Vijay Sales (India) Private Limited today.