Process Trainer

Join Vindhya E-infomedia as a Process Trainer in Ghansoli, Mumbai. The team is filling 2 vacancies. You can earn up to ₹25,000/month.

In the employer’s words

Voice Process Trainer (Bpo Trainer). 1 - 2 Years Experience Compulsory. | Languages : Kannada, Tamil, English

Day-to-day work

As a Process Trainer, your work will include:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Kannada, Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Kannada, Tamil, English
• You are patient and customer-first

Pay and perks

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Work location: Ghansoli, Mumbai, Maharashtra
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Vindhya E-infomedia today.