Customer Care Executive

Viralkumar Prakashbhai Shah (Viral P Shah & Co) is looking for a Customer Care Executive to join its team in Gota, Ahmedabad. The team is filling 2 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

* Handle Inbound And Outbound Customer Calls Professionally.* Address Customer Inquiries Related To Bookings, Shipments, Freight Rates, And Delivery Status.* Resolve Customer Complaints And Concerns Efficiently While Maintaining High Customer Satisfaction.* Provide Accurate Information And Timely Updates To Customers.Coordination & Follow-Up. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: English, Gujarati, Hindi
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• Someone calm under pressure and customer-first

Pay and perks

You will be paid ₹15,000 – ₹18,000 per month.

What the job involves

As a Customer Care Executive, your work will include:

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Quick facts

• Work location: Gota, Ahmedabad, Gujarat
• Vacancies: 2
• Work type: Work from office
• Shift: 10:00 AM - 7:300 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Viralkumar Prakashbhai Shah (Viral P Shah & Co) today.