Relationship Manager

Looking for a Relationship Manager role in All Mumbai, Mumbai? Virtual Tech is hiring now. The pay goes up to ₹30,000/month. The team is filling 5 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Advanced Excel, Basic Excel, MS Word | Skills Needed : Email, Computer

What the job involves

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of Advanced Excel, Basic Excel, Computer, Email and Ms Word
• Basic English
• 1 - 2 Years Experience Compulsory.
• Advanced Excel, Basic Excel, MS Word
• Skills Needed: Email, Computer
• A polite, patient attitude

What you get

The salary for this role is ₹25,000 – ₹30,000 per month.

Position details

• Location: All Mumbai, Mumbai, Maharashtra
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Virtual Tech.