Senior Tele Caller

Visa Voyage Consultant wants to bring on a Senior Tele Caller for its Vasai Road East, Mumbai team. You can earn up to ₹20,000/month. There are 5 open positions. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Outbound, Inbound, Domestic | Languages : English, Hindi, Gujarati

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Gujarati, Hindi, Inbound and Outbound
• Female Only
• Basic English
• Freshers can apply
• Type: Outbound, Inbound, Domestic
• Languages: English, Hindi, Gujarati
• A calm under pressure, polite attitude

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

Position details

• Job location: Vasai Road East, Mumbai, Maharashtra
• Work mode: Work from office
• Vacancies: 5
• Employment type: Full time
• Timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Visa Voyage Consultant today.