Operations Team Leader

Looking for an Operations Team Leader role in Belapur, Mumbai? Vision Hire Solutions is hiring now. Salary is up to ₹35,000/month. 5 candidates will be hired for this role.

Employer’s description

Key Responsibilities: Supervise And Lead A Team Of Bpo Agents, Monitor Team Performance And Ensure Targets Are Met, Conduct Training Sessions And Coaching For Team Members, Handle Escalations And Resolve Customer Or Operational Issues, Maintain Quality Standards And Ensure Process Compliance, Prepare Reports On Team Performance. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound | Languages : Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali, English

What you get

The salary for this role is ₹20,000 – ₹35,000 per month.

What you will do

Your main tasks will be to:

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Gujarati, Inbound, Kannada, Malayalam, Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• Languages: Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali, English

Position details

• Location: Belapur, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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