Telecaller

Join Vivant Developers as a Telecaller in Navi Mumbai, Mumbai. Salary is up to ₹20,000/month. No experience? You can still apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Your responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of CRM tools, Complaint handling, Hindi and English and Active listening
• Basic English
• Freshers can apply
• A patient, polite attitude

Position details

• Location: Navi Mumbai, Mumbai, Maharashtra
• Work mode: Office-based
• Openings: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Vivant Developers today.