Voice Process Associate

Join Vivid Creative Studios as a Voice Process Associate in Dahisar West, Mumbai. 4 candidates will be hired for this role. You can earn up to ₹21,600/month.

In the employer’s words

Telecalling, Video Conferencing, Product Demos, Customer Query Handling Via Zoom Meetings.

Compensation

Compensation: ₹15,400 – ₹21,600 per month.

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

What we are looking for

• No prior experience needed — freshers can apply
• Minimum qualification: Tenth Pass
• Comfortable with Typing speed, Complaint handling, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply
• Someone calm under pressure and customer-first

Job at a glance

• Location: Dahisar West, Mumbai, Maharashtra
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Employment type: Full time
• Openings: 4

If this job suits you, apply now — shortlisted candidates will be contacted by Vivid Creative Studios.