Customer Care Executive

A new Customer Care Executive role is open at Vle Bazaar Private Limited, DLF Phase 2 - Gurgaon, Delhi. Great for first-time job seekers. 5 candidates will be hired for this role. Salary is up to ₹21,000/month.

Note from the employer

Handle Customer Queries Via Calls, Whatsapp, And Emailsprovide Accurate Product Information And Assist Customers In Placing Ordersresolve Complaints Related To Orders, Payments, Returns, And Refundscoordinate With Warehouse And Support Teams For Issue Resolutionmaintain Proper Records Of Customer Interactions And Ticketsensure Timely Response. Type : Sales, Inbound, Domestic | Languages : Hindi, English

Roles and responsibilities

As a Customer Care Executive, your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound and Sales
• Basic English
• Freshers can apply
• Type: Sales, Inbound, Domestic
• Languages: Hindi, English

Pay and perks

Compensation: ₹14,000 – ₹21,000 per month.

Position details

• Location: DLF Phase 2 - Gurgaon, Delhi, Delhi
• Timings: 11:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Vle Bazaar Private Limited reviews applications regularly.