Customer Service Inbound Process

Looking for a Customer Service Inbound Process role in Thane West, Mumbai? Voiteck is hiring now. 30 candidates will be hired for this role. Great for first-time job seekers. The pay goes up to ₹22,000/month.

In the employer’s words

Opening For Cg Inbound (Customer Service) In Thane Waghleaverage Communication Required Fresher/General/Tamil Candidates Required Experience Anymin Hsc Required Salary 14000K - 15000K Inhand Max9Am -6 Pm Fix Shiftsunday Fixed Off.Immediate Joining Easy Selection Direct Company Free Job. Type : Domestic, Inbound | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam

Requirements

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Gujarati, Malayalam
• You are customer-first and calm under pressure

Key responsibilities

As a Customer Service Inbound Process, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Pay and perks

Compensation: ₹15,000 – ₹22,000 per month.

Job details

• Job location: Thane West, Mumbai, Maharashtra
• Vacancies: 30
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Voiteck reviews applications regularly.