Customer Care Executive

A new Customer Care Executive role is open at Weareelly, Ludhiana. The pay goes up to ₹18,000/month. 4 candidates will be hired for this role.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Outbound | Languages : Punjabi, Hindi, English

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Inbound, Outbound and Punjabi
• Good English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Punjabi, Hindi, English

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Compensation

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Job details

• Location: Ludhiana, Punjab
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10 AM - 7 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Weareelly reviews applications regularly.