Customer Care Executive

WeConnect India ITES Solutions (P) Ltd. is hiring a Customer Care Executive in Sector 63 - Noida, Delhi. The pay goes up to ₹20,000/month. 15 candidates will be hired for this role.

In the employer’s words

-Languages Required: English & Hindi -Experience: Bpo Experience Preferred But Not Mandatory (Freshers Can Apply) -Job Responsibilities:Handle Outbound And/Or Inbound Calls Professionallycommunicate Clearly With Customers In Hindi & Englishexplain Services/Products And Resolve Customer Queriesmaintain Call Records And Update Details. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Domestic | Marketing | Languages : Kannada, Malayalam, Tamil, Telugu, Hindi, English

Key responsibilities

As a Customer Care Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

What you get

Compensation: ₹15,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Domestic, English, Hindi, Inbound, Kannada, Malayalam, Marketing and Outbound
• Good English
• Freshers can apply
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Domestic
• Marketing
• Languages: Kannada, Malayalam, Tamil, Telugu, Hindi, English
• Someone calm under pressure and patient

Position details

• Job location: Sector 63 - Noida, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 15
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to WeConnect India ITES Solutions (P) Ltd. today.