Webinar Coordinator

A new Webinar Coordinator role is open at Wellness Vibe LLP, Borivali West, Mumbai. Salary is up to ₹35,000/month.

Employer’s description

Coordinate And Manage Webinars, Online Trainings, And Participant Engagement. Handle Zoom Sessions, Speaker Coordination, Registrations, Whatsapp/Email Communication, Reporting, And Event Operations. 23 Years Experience Required. Flexible Schedule With Weekday Offs; Mumbai Residents Only. More Than 2 Years Experience Compulsory. | Type : Sales, Inbound | Marketing | Languages : Hindi, English

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Inbound, Marketing, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Inbound
• Marketing
• Languages: Hindi, English
• You are customer-first and calm under pressure

Salary

You will be paid ₹20,000 – ₹35,000 per month.

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Quick facts

• Location: Borivali West, Mumbai, Maharashtra
• Timings: Flexible, event-driven schedule, Usual working hours: 10 AM 6 PM, Live webinars and trainings may run between 8 PM 11 PM
• Vacancies: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Click Apply to send your profile to Wellness Vibe LLP. It takes less than a minute.