Customer Care Executive

Whisk Cake Studio is looking for a Customer Care Executive to join its team in Sector 53 - Gurgaon, Delhi. You can earn up to ₹30,000/month.

In the employer’s words

Social Media & Customer Support Executive. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Hindi, English

Pay and perks

The salary for this role is ₹20,000 – ₹30,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Hindi, English
• You are polite and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Quick facts

• Job location: Sector 53 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Whisk Cake Studio reviews applications regularly.