Customer Operations

Willpower Consultants Private Limited wants to bring on a Customer Operations for its All Mumbai, Mumbai team. You can earn up to ₹30,000/month. 8 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Eligibility

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with Typing speed, Verbal communication, Complaint handling, Hindi and English
• Basic English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Your responsibilities

• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You'll follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

What you get

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Job at a glance

• Work location: All Mumbai, Mumbai, Maharashtra
• Openings: 8
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Willpower Consultants Private Limited reviews applications regularly.