Customer Service Operations

Looking for a Customer Service Operations role in Mumbai Central, Mumbai? Willpower Consultants Private Limited is hiring now. Salary is up to ₹35,000/month. 6 candidates will be hired for this role.

Employer’s description

Icici Prudential Life. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

What you will do

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.

Compensation

You will be paid ₹20,000 – ₹35,000 per month.

Requirements

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A polite, customer-first attitude

Quick facts

• Job location: Mumbai Central, Mumbai, Maharashtra
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 6
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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