Customer Care Executive

Start your next role as a Customer Care Executive with Winzera Private Limited in Greater Noida (West), Delhi. You can earn up to ₹20,000/month.

Employer’s description

Handle Customer Queries Via Phone, Chat, And Email.Resolve Customer Issues And Provide Timely Support.Maintain Customer Records And Update Crm.Ensure High Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Languages : English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹15,000 – ₹20,000 per month.

Job at a glance

• Location: Greater Noida (West), Delhi, Delhi
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Winzera Private Limited today.