Chat Support Executive

Looking for a Chat Support Executive role in Salt Lake, Kolkata? Workex Solutions And Services Private Limited () is hiring now. You can earn up to ₹18,000/month. There are 10 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone polite and calm under pressure

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Pay and perks

Compensation: ₹15,000 – ₹18,000 per month.

Position details

• Work location: Salt Lake, Kolkata, West Bengal
• Working hours: 11:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Work mode: On-site
• Job type: Full time

Ready to start? Upload your resume and apply to Workex Solutions And Services Private Limited () today.