Education Counsellor

Start your next role as an Education Counsellor with Xavier's Institute of Business Management Studies in Mira Road, Mumbai. Salary is up to ₹20,000/month. There are 5 open positions.

In the employer’s words

We Are Looking For A Education Counsellor To Guide Working Professionals In Selecting Suitable Distance Learning Programs. The Role Involves Understanding Learners Career Goals, Providing Accurate Course Information, And Supporting Them Throughout The Enrolment Process. 1 - 2 Years Experience Compulsory. | Languages : English

Key responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are patient and polite

Compensation

Salary: ₹14,000 – ₹20,000 per month, based on skills and experience.

Quick facts

• Job location: Mira Road, Mumbai, Maharashtra
• Work type: Work from office
• Vacancies: 5
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Xavier's Institute of Business Management Studies.